We are in search of a young dynamic Customer Service Manager who will help bring in a new paradigm of After Sales Customer Service to the field of water.

Purpose : To managing customer service across India, which includes expanding service reach, training and mentoring technicians, identifying new models of service, and setting up all processes needed to provide an excellent customer experience.

Experience : 5-10 years in Customer Service / After-Sales Service of Water Treatment / RO systems. Water experience is mandatory.

Key Responsibilities of the Manager 

• Map processes and procedures for service delivery, monitoring and reporting
• Develop training modules for installation, preventive maintenance and breakdown complaints
• Manage service delivery through a network of franchisees and dealers; train, mentor and supervise technicians
• Resolve complaints to the highest satisfaction of customers; Provide diagnostic inputs to service technicians
• Expand service reach across the country through appointment of new franchisees and dealers; Improve service orientation of existing channel partners
• Liaise with sales team to facilitate new installations and develop fresh leads for future business
• Conduct reviews of service performance and drive improvements; Visit end-customers and seek feedback
• Analyse customer complaints and provide product improvement inputs to manufacturing and supply chain teams
• Improve customer satisfaction, loyalty and exceed expectations; Enhance and promote Octog Water brand through a service-led approach